Ground transportation is a small line item that generates a disproportionate share of executive complaints. The fix is structural: one accountable partner, one billing relationship and consistent standards across every trip your company books.
Insist on cost-centre tagging at the point of booking. When each trip carries its department code, monthly reconciliation stops being a manual exercise and your finance team stops chasing receipts.
Ask directly about capacity during peak weeks — Grand Prix, Jazz Festival, major conference dates. A partner who guarantees vehicle availability in writing during those windows is worth more than one quoting five percent less in February.
Finally, standardise the arrival experience. Visiting clients form an opinion of your company in the first ten minutes on the ground, and a uniformed chauffeur in a detailed black vehicle is an inexpensive way to make that opinion a good one.
